Terms & Conditions

• In these terms and conditions "we" and "us" mean Solutions Inc Ltd and "you" means you the consumer. In these terms and conditions certain words spelt with initial capital letters are defined terms. For your ease of reference these defined terms are listed together at the end of the terms and conditions. These terms and conditions together with your Order Confirmation constitute the Contract between you and us for the supply of Products and Services. No other terms and conditions shall apply. The Contract cannot be varied unless we agree to vary it in writing or by email. These terms expressly apply to retail consumers only.

Subject to these terms and conditions, we will supply to you the Products indicated on your Order Confirmation.

1. The price for the Products will be the price indicated on your Invoice.
2. VAT is payable by you at the applicable rate as indicated on your Invoice.
3. Delivery costs, where applicable, are payable by you as indicated on your Invoice.

1. You may pay for your Products by the methods of payment as defined on the Solutions Inc. eStore
2. You may pay for your Products over the telephone by telephoning us on 0870 389 8610 between 09:00 and 17:30 Mondays to Fridays
3. You must pay in the currency as indicated on your Invoice.
4. When paying by debit or credit card then you must supply your card details when you place your Order. Your card will be charged at the point of purchase. We will not supply the Products to you nor perform the Services until your card issuer has authorised the use of your card for payment of the Products and/or Services ordered. If we do not receive such authorisation we shall let you know. Your credit card billing address must be in the mainland United Kingdom.

1. Orders will not be accepted and products will not be delivered to any address outside the mainland United Kingdom.
2. Subject to clause 6.1 we will deliver your Products to the address as indicated on your Order Confirmation.
3. Title to and risk of loss in your Products will pass to you on delivery of the Products.
4. Certain items may ship by post and cannot be tracked once they have entered the postal system. All other shipments use carrier delivery for maximum security and tracking.
5. Subject to clause 2.6 we will deliver your products within 30 days of acceptance of your order.

• If you are not satisfied with any Product or the terms of any entitlement to Services you have purchased from us, you may return the Product to us or cancel the entitlement to Services and obtain a refund of the price of the returned Product or Service entitlement if you contact us within 7 Calendar Days of delivery of the Product or entering into the contract for the purchase of Services. If you choose to return a product the transportation charges set out in paragraph 7.2 paragraph D below will apply. However, you may not return a Product and claim a full refund if the Product concerned is: Software which we supplied to you sealed and unused and you have broken the seal and installed it. You may not obtain a refund for a Service if you have commenced use of the Service. You may not cancel an order where the goods are configured specifically to your needs and are not off the shelf products.
  1. If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 9 below, please telephone us on 0870 389 8610 between 09:00 and 17.30 Monday to Friday or email us estore@Solutions-Inc.co.uk.
  2. If you have received the ordered Product(s) and have simply changed your mind about purchasing them you may return the Product(s) or entitlement to Service to us for a refund, subject to the payment of the transportation charges set out within paragraph 7.2 D below and provided:
     1. You inform us of your decision to cancel the contract within 7 Calendar Days of delivery of the Product or the date you purchased the Services; and
     2. The Product(s) are returned in their original condition and the security seals on the Product(s) are intact; and
     3. The Product(s) are returned in accordance with paragraph 7.2 C below.
     Please note that while the Product(s) remain in your possession you are under a duty of care to ensure that the Product(s) are kept safe and secure.
  3. Steps to Follow to Claim a Refund:
     1. Please telephone us on 0870 389 8610 between 09:00 and 17:30 Monday to Friday or email us estore@solutions-Inc.co.uk to make arrangements for return. You will be provided with an RMA (Return Material Authorisation) number.
     2. We will subsequently ask you to return the goods at your cost or arrange for the Product(s) to be collected by our nominated carrier. You will be contacted in advance to arrange for a suitable collection time and collection place. The transportation charges set out in paragraph D below will then apply. If you chose to send the goods back yourself you must take reasonable care to ensure we receive the goods back in good condition and that they are not lost or damaged in transit.
     3. Before returning any Product(s) to us please check that you have:
        1. Received a RMA number from us (issued on request).
        2. Enclosed all accessories, in box warranties and other material supplied unless informed otherwise.
        3. Used all packaging that was originally supplied.
        4. Ensure the following returns address and the RMA number are clearly displayed:
           FAO Refund & Returns.
           Solutions Inc Ltd
           The Joinery
           255 Old Shoreham Road
           Brighton & Hove
           East Sussex. BN3 7ED
           RMA number (please insert number provided to you)
        5. Sealed the packaging securely.
     4. Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion. Please note that your failure to follow this procedure may result in the returned Product(s) being rejected upon receipt and you may forfeit your right to a refund.
     5. Please note that we reserve the right to reject any Product(s) that are not returned in accordance with the provisions set out above and particularly within these paragraphs.
     6. The following transportation charges will apply:
        1. If the total purchase price of the Product(s) returned is less than £300 excluding VAT the charge payable by you for the return is £20.00 (inclusive of VAT).
        2. If the total purchase price of the Product(s) is more than £300 excluding VAT the charge payable by you for the return is £40.00 (inclusive of VAT).

1. All Software is licensed to you on the terms and conditions of the applicable license agreements. These license agreements are shipped with the Software or are provided when the Software is downloaded in accordance with clause 8.3.
2. You shall be responsible for ensuring that any Software or Product bundle ordered by you is suitable for your requirements and is compatible with your existing systems and practices. We regret that we are unable, under any circumstances to refund monies for an opened and installed software package unless it is faulty.

1. All new goods supplied carry a full warranty from us fully in accordance with “The Sale of Goods Act 1979 (as amended).
2. Business customer are not covered by consumer warranty terms.
3. Please contact our Service Team between 09:00 and 17:30 Monday to Friday or email us helpdesk@solutions-Inc.co.uk if you have a problem.

1. These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products (and performance of warranty services) and the performance of any Services.
2. Save as set out at paragraph 10.3 below, there are no warranties, conditions or other terms that are binding on us regarding the supply of Products or the provision of Services except as expressly stated in the Contract.
3. Any warranty, condition or other term arising out of or in connection with the supply of Products and/or the provision of Services which might otherwise be implied into or incorporated in the Contract by statute, common law, laws applicable in the country where you purchased the Products or Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
4. Nothing in the Contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.
5. Subject to clause 10.4 we will not be liable under the Contract for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
6. Subject to clause 10.4 our maximum aggregate liability under the Contract whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) and/or Services in question.
7. This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7.

• You can contact us:
  by telephone on 0870 389 8610 between 09:00 and 17:30 Mondays to Fridays;
  by post at Solutions Inc Ltd, The Joinery, 255 Old Shoreham Road, Brighton & Hove, East Sussex. BN3 7ED
  by email estore@Solutions-Inc.co.uk

• Upon entering into a contract, you agree to comply with all Export Laws. You agree
  1. not to export any Product to any country in contravention of any Export Law, and
  2. not to export any Product to any country for which an export license or other governmental approval is required, without first obtaining all necessary licenses or other approvals. You warrant that you are not located in, under the control of, or a national or resident of any country to which export of the Products is prohibited by any Export Law.

• By placing your Order, you agree and understand that we may store, process and use data collected from your Order Form or fax Order or telephone Order for the purposes of processing your Order. Please note that we may also share such data internally within the Solutions Inc. We will protect your information in accordance with the Solutions Inc Privacy Policy available at upon request.
• We work with other companies that help us provide products and services to you. For example we may provide your information to these companies for the shipment of Products to you or to ensure that you benefit from special purchase discounts or terms. In addition, where you have requested finance in order to pay for the Products ordered, some of the information you provide to us will be passed to companies providing finance for your purchase. If you wish to have access to the information that we hold concerning you, if you want to make any changes, or if you do not want to receive information from us or these third party companies please contact us by any of the methods referred to in paragraph 12.

• We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

• We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within England or Wales and the laws of England and Wales will apply.

1. Neither our failure or your failure to enforce any term of the Contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.
2. The invalidity or unenforceability of any provision of the Contract shall not adversely affect the validity or enforceability of the remaining provisions.